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Maze Grill: for burgers medium well and above...

20/2/2011

10 Comments

 
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The trouble with reading food blogs on Sunday morning is that it makes you want things, food things, food things like Hawksmoor burgers and even though it's cold and grey outside, the idea is then planted and it's hard to shake. Then there's the disappointment when we phone Hawksmoor Spitalfields to find that they don't serve the burger on a Sunday. Nor is it like The Meatwagon is open on a Sunday either, dammit. 

But the burger idea is still there eating away at you even if you're not eating away at it so we start wondering where we can get a good burger for lunch; we hit on the idea of Maze Grill as a place to try though we have no real idea of how good it's likely to be and we've been told by more than one person that it's not the same since Jason Atherton left. We decide to head forth.

As we wait in the bar for our table to become available (we had arrive a little early), we have time to look around and take in Maze itself. The up and over lighting of the two bar areas itself is moderately funky but compared to sparkly new Bistros like Dinner, the wood decor itself is looking a little tired while the leather benches on which we wait are worn and grubby, definitely time for an overhaul or at the very least a valet cleaning.

Walking through to the Grill itself, the place is lively with all tables taken and easily turned it seems; business faring well then. Staff are overwhelmingly young (or are we just getting old?) and the Grill seems in better shape decor wise than the bar area we've just left.

Let's dispense with the starters quickly for they play only a cameo role in today's review. The crispy soft shell crab was juicy but didn't have the crisp finish that it should and the 'spicy mayo' was like a weak Thousand Island which with the best will in the world could be spicy to no one. The cauliflower and stilton soup was nice which is all that really needs be said here. The real issue came with the burger prompting much debate.

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Crispy soft shell crab
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Cauliflower & Stilton soup
What was the issue with the burger? The waiter asked how we would like it cooked and we replied medium rare, to which we were told that because of 'Health & Safety' they could only cook burgers medium well or well, which seems akin to asking if you want your burger badly cooked or very badly cooked. We could have changed the order to a steak but we came out with the intention of a burger so decided to see it through. One of the restaurant's senior FOH staff came to our table to reassure us that despite the limitations imposed by Heath & Safety (and they're only doing what they're told and anyone who serves you a medium burger is breaking the law) the burger here was in fact excellent and used 'end of fillet' for the beef. The plot thickens, if you have to massacre it with well done, why choose the leanest cut? Indeed, for a burger, why choose the leanest cut period? 

It seems it's been this way for some time on the burger front. On the web we found this article from 2008 that highlights even back then that Maze would not cook anything below medium for them as it was a health hazard. Twitter then joined the debate and thanks to all who got in touch. The general view was that Maze leaning on Health & Safety here was nonsense and that Health & Safety did not oblige the cooking of burgers to medium well standards. There was clear recognition though that steaks (which are offered less than medium) are different to burgers. As this BBC article from 2004 makes clear (thanks @matkiwi), in an experiment in which steaks were spiked with bacteria, the cooking temperature then killed the bacteria but where it did survive:

[the bacteria] cells' survival was caused by recontamination of the steaks during cooking, via the tongs used to turn them

When tongs were sterilised in ethanol, no recontamination took place. The article then goes on to say that Meat & Livestock Commission guidelines say that:

whole cuts of meat, such as steaks, cutlets and joints, are only ever contaminated by bacteria on the outside of the meat, which are destroyed during cooking even if the middle of the meat is pink, or rare.

In the case of minced-meat products such as burgers and sausages, bacteria are spread throughout the product during manufacture. These products should be cooked until they are piping hot throughout, with no pink meat left and any juices running clear.


The suggestion is then that you can never guarantee a burger. @lovesgreatfood pointed out this article from just four weeks ago saying that a Dublin restaurant was forced to withdraw from sale rare and medium rare burgers when threatened with court action in Ireland but Grosvenor Square is clearly central London and the overwhelming if not singular view from London chefs is that there is no absolute requirement to serve burgers here medium well or more.

So why can't we have our medium rare burger at Maze? We're not entirely sure, prudence most likely but surely not the law. At a guess, we assume that somewhere between Ramsay's lawyers and his PR company they have suggested that even if there's only a small chance of a customer contracting some sort of poisoning from his/her medium rare burger, for the UK's most celebrated TV chef, and one who presents Kitchen Nightmares where most kitchens start each episode as a genuine health hazard, the press coverage, ridicule and lawsuits are just too great a risk. Put another way, Ramsay is not willing to risk his career on you deciding to risk a medium rare burger and blaming him if it goes wrong. 

The outcome to all this was sadly predictable: the burger was dry, tasteless and a waste of time. And while you can't blame the poor state of the bun on Health and Safety - it was thin, crispy and would disintegrate on biting in to it - the bun could never redeem a burger this bad anyway. The whole effort was just poor and perhaps they've given up on trying to serve a good burger knowing that they're working with one if not two hands tied behind their back. All said and done, they'd probably be better just taking it off the menu.
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Finally, to add insult to injury, the service was generally awkward and often poor. Empty drink glasses not cleared from the table, indeed, our (half) finished mains not cleared from the table so that by the time we got up to leave, our plates were still sitting there in front of us. Sauces that were ordered to go with the burger (at £2.50 each) not arriving until after we had eaten half the burger and only then because we had chased them. It hardly mattered anyway as the sauces were pretty awful too, an empty Bearnaise and a Stilton sauce that was clearly unfinished so more resembled a jug of milk with a lump of Stilton at the bottom than a sauce. No wonder they were reluctant to bring it to the table.

We paid the bill and ran for the exit.


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10 Comments
Debbie B
20/2/2011 12:15:43 pm

Really interesting read, having first seen this pop up on twitter. Problem is even though you had a bad experience today, I now have an overwhelming yearning for a burger; a good burger of course and medium rare!

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Virginia link
20/2/2011 12:23:36 pm

Sorry about the awful lunch. In America, they print on the menus that they are not responsible for burgers cooked below medium well. I order at my own risk - but at least I am free to do so. Medium rare rules!

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Philip baker link
20/2/2011 02:26:05 pm

totally agree, do it properly or not at all, give me a call, drop by and we will cook you our sous vide burger!!!

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Sabrina Ghayour link
21/2/2011 02:23:11 am

Can't believe how bad the experience was! Mind you, Maze is nothing without Jason Atherton.

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Chris link
21/2/2011 05:39:02 am

The dry meat and the horrible splintery bun aren't the only things wrong with that burger either - that big slab of dry tomato looks all wrong. I can't believe they charged you £2.50 for crappy sauces.

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En Foodie link
21/2/2011 12:14:03 pm

Not the best of experiences with Gordon Ramsay´s for you guys lately!

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Jessa link
22/2/2011 11:23:37 pm

Might I suggest - should the burger craving ever hit you again - that you take a trip across the river to Rotherhithe, and my aul local, The Mayflower? Their burgers were my absolute favorite in the whole world.

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Nicole
23/2/2011 07:05:20 am

Jessa, fav in the world??? Really?

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Jessa link
24/2/2011 06:28:51 pm

I'll admit, that title may fall under the principle of "eating well" being less about what you eat and more about where, when, with whom, and why. That's not to say they're not amazing burgers but the afternoons and evenings spent there: on the "backyard pier" with the Thames coming in underneath, reading or studying and drinking gin and tonics, watching D trying to empty their beer fridge of Budweiser - they're some of my favorite memories of life in London. Similarly, I wonder if Joe's Shanghai mightn't seem something of a disappointment after our awesome feasts at Leong's Legends - eating and drinking and laughing and gossiping...truly good times.

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matt smith
19/1/2012 12:37:31 am

if this was as dangerous as they suggest then no one would eat steak tartare but i have seen that dish on your blog at least twice... and you were okay the EHO are often over cautious.... besides this will be a reccomendation not law they also ask that all meat and fish is cooked to above 63c a medium rare steak will only reach 52c so a massive 11 degrees below this temperature.... alas if you have great ingredients treat them properly...... i think the EHO needs to revise its guide lines as most of these were put in place when they wasnt the the quality of meat and fish as there is today

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